Job Descriptions- Coordinate with domestic and international clients regarding orders, sample deliveries, and production updates
- Receive and verify customer purchase orders before forwarding to the production team
- Provide basic product information, specifications, and usage guidelines to customers
- Follow up on production and delivery status and keep customers informed
- Handle customer complaints or concerns and coordinate with relevant departments for solutions
- Prepare relevant documents such as purchase orders, quotations, and customer reports
- Maintain and update customer database regularly