Job DescriptionsThe Application and Support Manager oversees enterprise applications and support operations, ensuring system reliability and performance. This role blends technical leadership, user support, and strategic planning to align IT services with business needs.
Key Responsibilities:
1. Lead and manage the Application and Support team.
2. Oversee the maintenance, configuration, and reliable operation of business applications.
3. Serve as the primary point of contact for application-related issues and support escalations.
4. Coordinate with vendors and internal IT teams for system updates, enhancements, and integrations.
5. Implement and maintain support workflows, including ticket management and incident tracking.
6. Monitor system performance and implement proactive solutions.
7. Prepare documentation, training materials, and user manuals.
8. Ensure compliance with internal policies and industry standards (e.g., data security, audit, SLA).