บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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Aug 1, 2025

End User Support

Location

Khlong Luang, Pathum Thani

Salary

25,000 - 30,000 THB

Vacancies

Online Interview

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Job Descriptions

▪ Call management - Receiving all calls from customer within agreed repose time and log call in Help desk system. - Provide solutions to customers via phone. - Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner. • Problem management - Provide remote diagnostic to customer system. - Monitor progress of calls. - Escalate call which exceed the “Service Level Agreement” criteria. • Reporting - Prepare call log data for manage service report. - Maintenance of call log data. - Manage and document end user manual. • On-site service - Provide engineering on-site service according to SLA. - Maintain inventory of IT hardware and software. - IMACD. (Install, Move, Add, Change, Delete) • Others as assigned by Project Manager/Helpdesk Supervisor.

Qualifications

Male or female, 25-35 years of age.
Bachelor’s degree in computer engineering or any related fields.
3-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management.
Knowledge in Windows Operating System, Microsoft Office, O365, Share point.
Ability to work flexible.
Service-mind and interpersonal skill is a must.
Good command of English would be advantage.
Contract 1 Year. (renewable)