Client Success Manager

Location

Bangkok

Salary

35,000 - 40,000 THB

Vacancies

Hybrid Work

Online Interview

Apply

Favorite

Job Descriptions

Key Responsibilities: 1. Client Relationship Management: • Maintain regular communication with clients to understand their needs, address concerns, and provide timely solutions. • Deliver periodic project updates to ensure transparency and client satisfaction. 2. Project Execution Oversight: • Monitor project timelines, including KOL content creation, shoots, and delivery, ensuring deadlines are met. • Coordinate with cross-functional teams (creative, production, sales) and external vendors to resolve issues and maintain workflow efficiency. 3. KOL Management: • Manage end-to-end KOL processes: sourcing, contracting, performance tracking, and renewal negotiations. • Supervise KOL content quality and alignment with client expectations. 4. Data Analysis & Reporting: • Analyze campaign performance metrics and prepare client-facing reports with actionable insights. • Develop strategies to improve KOL renewal rates based on data-driven evaluations. 5. Client Satisfaction & Retention: • Proactively gather client feedback to refine service quality and address complaints promptly. • Implement improvements to enhance client loyalty, retention, and long-term partnerships. 6. Cross-Department Collaboration: • Work closely with sales, marketing, and creative teams to align client goals with execution plans.

Qualifications

Bachelor’s degree or above in Marketing, Advertising, Communications, Business Management, or related fields.
Minimum 2 years of experience in client service, account management, or advertising; KOL/Influencer management experience preferred.
Proven track record in managing projects and client portfolios.
Thai national with excellent proficiency in Chinese (listening, speaking, reading, writing).
Good command of English will be considered a plus.
Exceptional communication and interpersonal skills to build trust with clients.
Strong analytical abilities to interpret data and drive decision-making.
Proficiency in multitasking and meeting deadlines in a fast-paced environment.
Advanced skills in MS Office (Excel, PowerPoint); familiarity with data tools (e.g., CRM, BI software) is a plus.
Detail-oriented with a problem-solving mindset and ability to work independently.
Collaborative team player with adaptability to work across departments.
Willing and able to travel frequently for client meetings and on-site project management.
Resilient under pressure and capable of managing complex client demands.