Job Descriptions1,Accurately understand, interpret and communicate customer-specific quality requirements, standards, specifications and expectations (such as special inspection standards, reliability requirements, packaging specifications, etc.) to the internal department.
2,Ensure that customer quality requirements are effectively integrated into the company's internal processes (IQC, IPQC, FQC/OQC), inspection standards and work instructions.
3,Lead the root cause investigation and analysis (Root Cause Analysis - RCA) of customer complaints, using quality tools such as 8D reports, 5Why, and fishbone diagrams.
4,Organize and promote relevant internal departments (production, engineering, procurement, QA, etc.) to implement corrective and preventive measures (CAPA) to ensure effective implementation of measures. Track and verify the effectiveness of measures to ensure that problems are fundamentally solved and prevent recurrence, and feedback closed-loop situations to customers.
5,Maintain customer complaint processing database, conduct data statistics, analysis and reporting, identify quality trends and potential risks based on client data, lead or promote internal preventive improvement projects to continuously improve customer satisfaction and quality performance. Prepare and submit regular quality performance reports (QBR - Quality Business Review) to customers.
ContactsSukanya
Victech Electronics Co., Ltd.
700/1028 หมู่ 9 นิคมอมตะซิตี้ ชลบุรึ เฟส 10
Map Pong Phan Thong Chon Buri 20160