After-sales Specialist Chinese Speaking (Battery Division)

Location

WHA Rayong 36 Industrial Estate Rayong

Salary

Based on experience

Vacancies

English applications only.

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Job Descriptions

-Assist in managing customer complaints by collecting and reporting progress, mitigating negative impacts, and ensuring complaints are handled in accordance with company standards -Lead the implementation of after-sales requirements across service centers and after-sales stations; identify and correct deviations in a timely manner to ensure effective execution -Provide guidance and improvement plans, evaluate customer satisfaction performance of each service center, and drive results to achieve optimal outcomes -Offer on-site or remote support in key areas or critical zones to enhance the service capabilities of each location

Qualifications

Bachelor's degree in a relevant field
Proficient in Chinese, English, and Thai
Minimum of 1 year of relevant work experience
Solid understanding of various after-sales business functions, including technical support, warranty claims, training, and service engineering
Proficient in computer usage and Microsoft Office applications
Able to travel for work domestically or internationally