รายละเอียดงาน-Analyze issues related program fault , identify the root case , lead the investigation and own the problem resolution.
-Good understanding between business logic and technical error.
-Identifying ideas to improve system performance and impact availability.
-Identify the problem's basic causes, analyze it carefully, and be capable of contacting the responsible team to fix it.
-Responding in a timely manner to service issues and requests.
-Communication and collaborate with others teams and developer team.
-Development applications or technical solutions that meet both functional and non-functional requirements including, Quality, and Performance within Committed time frame.
-Take care and fix problems in the program that occur and support when users have problems from using the program.
-Support users, developing documentation and assistance tools.
-Knowledge of IT , understanding Flowchart and writing code.
-Work with the management team.