รายละเอียดงาน- Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
- Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
- Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
- Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
- Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
- Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
- Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.