รายละเอียดงาน- Prepare and issue quotations, purchase orders (PO), contracts, and other related documents.
- Follow up on customer documents and coordinate with accounting, warehouse, and purchasing departments.
- Handle customer calls and emails and provide basic information about products and services.
- Coordinate and resolve preliminary customer issues before escalating with the sales team or relevant departments.
- Prepare sales data, sales reports, and analyze information to support sales decision-making.
- Arrange meetings and follow up on sales project progress.
- Update and maintain customer information in the CRM system or company database.
- Ensure proper and organized filing of documents and records.
- Monitor product and service delivery to ensure timely completion.
- Coordinate warranty claims, product returns, and customer complaints.
- Coordinate internally with production and engineering departments.
- Communicate and coordinate with Japanese customers via email, phone calls, and online meetings.
- Serve as a language liaison between Japanese management and local staff.
- Perform other duties as assigned.