āļĢāļēāļĒāļĨāļ°āđāļāļĩāļĒāļāļāļēāļâĒ To responsible day to day operation of inbound, outbound call and chat through various channel
(phone, email, and chat) and expected result are as following
âĒ Ensure calls and chats are answered within committed service levels
âĒ Identify customer needs, clarify information, and provide solutions or alternatives
âĒ Inquiries are addressed efficiently
âĒ Request are completed with ease
âĒ Complaints are resolved swiftly
âĒ Coordinate with internal team on escalated customer complaints and other issues
âĒ Maintain accurate records and document all customer service activities.
âĒ Complete other tasks assigned by line Managers
âĒ Continuously identify work process improvements and communicate to Manager
āļāļļāļāļŠāļĄāļāļąāļāļīāļāļđāđāļŠāļĄāļąāļāļĢ - Bachelorâs degree in any field
- experience in customer center is the MUST
- Excellent communication of spoken and written English and Thai along active listening
- Responsible and able to work under pressure
- Self-driven, have growth and flexible mindset to work in fast paced environment
- Able to work on weekends and public holidays
- Able to interview in English
- **āļŠāļēāļĄāļēāļĢāļāļāļāļīāļāļąāļāļīāļāļēāļāđāļāđ 6 āļ§āļąāļ āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāđāļāļīāļāļāļēāļāļĄāļēāļāļāļīāļāļąāļāļīāļāļēāļāļāļĩāđāļāļāļāļāļīāļŠāđāļāđ (āļāļīāļāļāļąāļ MRT āļāļēāļāđāļ)
- **āļŠāļēāļĄāļēāļĢāļāļāļāļīāļāļąāļāļīāļāļēāļāđāļāđāļāļāļ°āđāļāđ 13.00-21.00 āļāļĩāđ āļāļāļāļāļīāļŠāļāļēāļāđāļ
āļ§āļīāļāļĩāļāļēāļĢāļŠāļĄāļąāļāļĢâĒ āļŠāļĄāļąāļāļĢāļāđāļēāļ JobThai
âĒ āļŠāđāļ E-mail āļāļēāļĄāļāļĩāđāļĢāļ°āļāļļāđāļ§āđāļāđāļēāļĒāļāļģāđāļŦāļāđāļ
āļāļīāļāļāđāļQ-CHANG People Team
Q-CHANG (SCG Nexter Digital)
āļĻāļđāļāļĒāđāļāļēāļĢāļāđāļēāđāļāļāđāļ§āļĒāđ āļāļēāļāļāļ·āđāļ āļāļąāđāļ 7 āđāļĨāļāļāļĩāđ 162/1-2, 168/10 āļāļāļāļāļĢāļ°āļāļēāļĢāļēāļĐāļāļĢāđ 2
āđāļāļ§āļāļāļēāļāļāļ·āđāļ āđāļāļāļāļēāļāļāļ·āđāļ āļāļĢāļļāļāđāļāļāļĄāļŦāļēāļāļāļĢ 10800
āļāļĩāđāļĄāļĨ :
qchang_07@trustmail.jobthai.com (āļāļĩāđāļĄāļĨāļāļĩāđāđāļāđāļŠāļģāļŦāļĢāļąāļāļāļēāļĢāļāļīāļāļāđāļāđāļĨāļ°āļŠāļĄāļąāļāļĢāļāļēāļ)
āļŠāļāļēāļāļāļĩāđāļāļāļīāļāļąāļāļīāļāļēāļāđāļāļ§āļāļāļēāļāļāļ·āđāļ āđāļāļāļāļēāļāļāļ·āđāļ āļāļĢāļļāļāđāļāļāļĄāļŦāļēāļāļāļĢ
āļ§āļīāļāļĩāļāļēāļĢāđāļāļīāļāļāļēāļâĒ MRT āļŠāļāļēāļāļĩāļāļēāļāđāļ Exit 2B āļĄāļĩ Skywalk āđāļāļīāļāļāļķāļ 250 m
âĒ āđāļāļĒāļĢāļāļāļĢāļ°āļāļģāļāļēāļ Bus No. 16 (āļŦāļĄāļāļāļīāļ-āļŠāļ āļēāļāļēāļāļēāļāđāļāļĒ) āđāļĨāļ° 16 AC (āļŦāļĄāļāļāļīāļ-āļŠāļ āļēāļāļēāļāļēāļāđāļāļĒ) āļĨāļāļāļĩāđāļāđāļēāļĒāļāļāļāļĻāļđāļāļĒāđāļāļēāļĢāļāđāļēāđāļāļāđāļ§āļĒāđ (Gateway)