รายละเอียดงาน- Define and document the scope of outsourced IT services
- Monitor the delivery of outsourced IT services to ensure they meet quality standards and performance expectations.
- Lead and manage a team of IT support professionals, providing guidance, mentoring, and support
- Manage the resolution of incidents and problems, ensuring quick and effective solutions
- Ensure a high level of customer satisfaction by delivering exceptional service and support.
- Implement processes and procedures to optimize service delivery and efficiency
- Work closely with the IT leadership team to align outsourced activities with the organization's IT strategy and objectives.
- Provide input and recommendations on IT outsourcing decisions based on business needs and priorities.