รายละเอียดงานSPECIFIC RESPONSIBILITIES
- Receive the customer inquiries (from call center, direct call, LINE chat) and give technical advice to solve the problem
- Analyze customers’ needs, and assist them in choosing the suitable service package
- Schedule the time slot for field technician to do on-site service, considering the technician’s skill, available time, area of service, and level of difficulty
- Contact customer (outbound call) to confirm the appointed date and time
- Brief the case to field technician before going out for on-site service, so they prepare the product info, parts, and know customer expectation beforehand
- Create customized service packages that fit with customers’ needs, prepare quotation, and follow up payment from customers
- Provide solution to any incomplete technical tasks or installation issue and translate to actionable work orders for technicians to complete
- Give support to product consultants (PC) at distributor shops about service packages information
- Assist customers from Line OA & Line MyShop channel, such as technical advice, site survey via call/video call, coordinate with Line MyShop dealer, manage and arrange schedule plan of products installation
- Get the customer feedback/complaint, and voice to management for improvement
- Perform other duties that manager sees fit
ติดต่อคุณอารดา จิระอำนวยพร, คุณกันยา ปราบชะนะ
Kohler (Thailand) Public Co., Ltd.
- 32 ตำบลตาลเดี่ยว อำเภอแก่งคอย จังหวัดสระบุรี - 2 อาคารจัสมินซิตี้ ชั้นที่ 16 ซอยสุขุมวิท 23 ถนนสุขุมวิท
แขวงคลองเตยเหนือ เขตวัฒนา กรุงเทพมหานคร 10110