รายละเอียดงาน1. Provide first-level technical support for IT operational, network, and systems issues.
2. Utilize the helpdesk system to accurately document and track support requests.
3. Assign tickets and ensure timely resolution according to defined priorities.
4. Collaborate with the IT team to escalate complex issues as needed.
5. Provide event support, which includes after hours and weekend support as required.
6. Diagnose and resolve hardware, peripherals, network, and software issues.
7. Assist users with basic IT-related inquiries and problems.
8. Perform software installation and app deployment as required.
9. Adhere to IT policies and procedures, including identifying and reporting potential security incidents, handling data securely, and following access control guidelines.
ทำงานวันจันทร์ - วันศุกร์
วันเวลาทำงาน: 8.00-17.00น.