รายละเอียดงาน-Monitor and facilitate debt collection in adherence to the company's policies, regulations, and the Debt Collection Act, both pre-emptively before payment breaches and prior to the accrual of overdue debts.
-Proactively inform customers of payment terms to mitigate the occurrence of payment defaults and reduce the volume of outstanding debts.
-Track the payment of debts with overdue periods, aligning with the company's criteria and policies.
-Offer guidance on essential actions or present debt restructuring programs to address customers' financial challenges.
-Cultivate and sustain positive relationships with customers to prevent potential harm resulting from evasion or lack of communication from clients with outstanding debts.
-Manage cases for coordination or escalate matters to relevant departments following the receipt of pertinent information related to other units during discussions or while overseeing payment monitoring and debt collection.
-Compile weekly, monthly, and annual reports showcasing the percentage of customers with complete payments versus those with outstanding debts. -Additionally, generate other pertinent reports to fulfill the company's objectives.
-Undertake other assigned tasks or projects as required.