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Responsibilities
- Ensure daily execution of daily operations duties including but not limited to processing transactions, account verifications, and overall customer care.
- Respond to customer inquiries regarding trading, digital asset transfers, and other general cryptocurrency-related questions on a daily basis using the company’s CRM tool; ability to talk about the company’s products and services.
- Collaborate with cross-functional teams to improve the company’s products: identify opportunities to optimize customer experience to increase customer satisfaction.
- Capable of handling a large volume of customer inquiries and trade orders with great attention to details.
- Strive to make your work as efficient as possible by improving or creating processes, and automating as much of your work as possible.
- Follow communication procedures, guidelines, and policies.
- Conduct customer due diligence (KYC/CDD).
- Create or update the FAQs to match the current user interface and procedures.
- Participate in projects and any other special tasks assigned.
ติดต่อPeople Team
Bitkub Online Co., Ltd
2525, FYI Tower 2, 11th floor, Unit 2/1101-2/1107, Rama 4 Road
แขวงคลองเตย เขตคลองเตย กรุงเทพมหานคร 10110