รายละเอียดงานResponsibilities:
- Manage the development and implementation of operational strategies for the KYC team
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Set a clear mission and deploy strategies focused on that mission
- Provide people management by coaching, inspiring, and guiding agents under supervision and ensuring KPIs are met
- Ensure that all subordinates work effectively and follow all technical and company processes
- Share relevant data and information with internal and external partners to ensure a high level of communication and feedback to optimize performance
- Recruit, develop, manage, retain, and lead staff to ensure adherence to all targets KPIs, and SLAs
- Ensure proper notification and escalation of service activities are followed to ensure smooth operation
- Collaborate with other departments to improve processes to achieve KYC goals efficiently
- Summarize and interpret the important data into both report and presentation visually and understandingly
- Work closely with the top management team to enhance KYC and customer experience
ติดต่อPeople Team
Bitkub Online Co., Ltd
2525, FYI Tower 2, 11th floor, Unit 2/1101-2/1107, Rama 4 Road
แขวงคลองเตย เขตคลองเตย กรุงเทพมหานคร 10110