รายละเอียดงาน• Manage and successfully guide a team of support engineers, senior system engineers and customer service staff
• Supervise and ensure excellence of all services provided at optimized resource coordination
• Regularly conduct staff training and closely supervise the individual progress
• Ensure delivery of 100% reliable and professional preventative IT support and related services
• Develop efficient operational plans for optimization of all customer service processes
• Conduct pre-sales support to the sales team and technical support and advice to clients
• Ensure highest level of customer satisfaction and retention
• Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation
• Closely supervise contractors and monitor customer satisfaction
• Handle customer complaints and major issues successfully
• Investigate and solve complex problems
• Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries