รายละเอียดงาน• Provide day-to-day IT support for users in Thailand and Malaysia.
• Troubleshoot hardware, software, Microsoft 365, email, internet, WiFi, printers, phones, and system issues.
• Prepare and configure computers, user accounts, email accounts, and office applications for new employees.
• Support employee onboarding and offboarding.
• Maintain IT asset inventory, software licenses, and documentation.
• Provide remote support for branch offices.
Microsoft 365 Administration
• Administer Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, Entra ID (Azure AD), user accounts, licenses, and mailbox management.
• Configure MFA and user access controls.
• Support Microsoft 365 security, including phishing prevention and account protection.
Network & Infrastructure
• Support and maintain office network infrastructure, including routers, switches, firewalls, LAN, WiFi, internet connectivity, and VPN.
• Troubleshoot network issues involving DHCP, DNS, NAT, VLANs, IP addressing, and FortiGate firewalls.
• Manage and maintain Ubiquiti wireless infrastructure, including access points, controller, firmware updates, and WiFi performance.
Systems, Backup & Security
• Support Synology NAS, file sharing, storage management, backups, and data recovery.
• Maintain backup procedures and basic cybersecurity controls, including endpoint protection and secure administrator access.
• Monitor and respond to IT security incidents and promote security best practices.
Telephony & Office Systems
• Support IP telephony, video conferencing, CCTV, and access control systems.
• Coordinate with external vendors for installation, maintenance, and troubleshooting.