รายละเอียดงาน•Manage and resolve customer and merchant inquiries and disputes, ensuring compliance with company policies and service standards.
•Communicate clearly and professionally with customers and merchants to resolve issues, explain actions, and maintain positive relationships.
•Follow established SOPs for tracking cases, ensuring accurate records of all communications and outcomes.
•Prepare reports on case management, highlighting trends and opportunities for improvement.
•Create and deliver presentations, summarizing key insights and recommendations for internal and external audiences.
•Handle ad hoc tasks, including developing presentation decks and summarizing reports for management.
•Balance customer satisfaction with risk management to protect the integrity of the platform
คุณสมบัติผู้สมัคร - At least 1-2 years of experience in customer service, dispute resolution, or a related role.
- Experience in a fast-paced tech or e-commerce environment is preferred.
- Strong communication, negotiation, and interpersonal skills, with the ability to explain complex issues clearly.
- Ability to work well under pressure and manage challenging situations professionally.
- Detail-oriented, with the ability to meet deadlines.
- Proficiency in CRM systems and reporting tools.
- Ability to create and deliver presentations and reports.
- Training or facilitation skills are a plus
วิธีการสมัคร- สมัครผ่าน JobThai.com
- สมัครทาง E-mail
ติดต่อK.Walailak Sirisuwannarat
บริษัท จัดหางานอเด็คโก้ พหลโยธิน จำกัด
สถานที่ปฏิบัติงานContract Duration: start date – 30 June 2025 (extendable based on performance) – under AdeccoLocation: Gaysorn Tower, BangkokWorkdays: Mon – Fri (9.00 – 18.00 hrs.) – Office & WFHSalary: 20,000 – 25,000 Baht/month
แขวงลุมพินี เขตปทุมวัน กรุงเทพมหานคร