บริษัท เคบี เจ แคปปิตอล จำกัด

ดูรายละเอียดบริษัท

9 พ.ค. 68

Senior Officer, Complaint Management & Document Support

สถานที่ปฏิบัติงาน

MRT ศูนย์วัฒนธรรมแห่งประเทศไทย

เงินเดือน

ตามตกลง

อัตรา

สมัครงาน

สนใจ

พิมพ์

แชร์

รายละเอียดงาน

-Receive and register complaint cases submitted by call center agents and related departments. -Conduct thorough investigations by collecting relevant documents, statements, and supporting evidence. -Coordinate with internal stakeholders (e.g., QA, Legal, Operations) to gather inputs and develop resolutions. -Ensure all resolutions comply with company policies and regulatory requirements. -Communicate clearly with customers regarding complaint status, resolution steps, and timelines. -Provide proactive updates and empathetic support to customers throughout the resolution process. -Escalate high-risk or complex complaints to management or specialized teams as necessary. -Manage complaint documentation, including accurate data key-in, file organization, and secure recordkeeping. -Prepare and submit reports to the Bank of Thailand (BOT), OCPB, and internal stakeholders as required. -Track complaint trends and contribute to service improvement initiatives. -Ensure all tasks are completed with high accuracy, quality, and punctuality. -Perform other tasks as assigned to support the department’s efficiency.

คุณสมบัติผู้สมัคร

Bachelor’s Degree in Business Administration, Law, Communications, or a related field.
At least 2–3 years of experience in complaint handling, documentation support, regulatory affairs, or customer service.
Strong skills in documentation management, data entry, and cross-functional coordination.
High attention to detail, time management, and ability to multitask effectively.
Excellent verbal and written communication in both Thai (native level) and English.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and familiar with CRM or complaint tracking.
Ability to handle sensitive information with confidentiality and professionalism.
Service-minded, reliable, and committed to continuous improvement.
Demonstrates accountability, teamwork, and a proactive mindset.
Open to career growth opportunities in customer experience, regulatory affairs, or operational compliance