รายละเอียดงานTikTok Live Sales Customer Service Job Responsibilities:
1. Live Stream Support: Assist hosts in engaging the audience, moderating comments, addressing negative feedback, and guiding viewers to place orders.
2. Customer Inquiries: Answer questions (in Thai) about products, pricing, and promotions to drive sales conversions.
3. Order Processing: Help customers complete purchases and resolve payment or inventory-related issues.
4. After-Sales Follow-Up: Handle returns, refunds, and complaints to improve customer satisfaction.
5. Data Analysis: Track customer feedback to optimize live sales strategies and boost performance.
Key Goal: Increase live sales conversion rates and enhance customer experience.