รายละเอียดงานJob Summary:
We are looking for an experienced and enthusiastic Telesales Trainer to join our team immediately. The ideal candidate will be responsible for delivering high-impact training programs to telesales representatives, ensuring they are equipped with the skills and knowledge needed to succeed. This role is critical in driving team performance, improving customer interactions, and meeting business goals.
Key Responsibilities:
- Design, develop, and deliver telesales training programs for new hires and existing staff.
- Conduct needs assessments to identify performance gaps and develop targeted learning solutions.
- Coach and mentor telesales agents on sales techniques, product knowledge, and soft skills.
- Monitor and evaluate training effectiveness through assessments, role plays, and feedback sessions.
- Collaborate with operations and quality teams to align training content with business objectives.
- Maintain training records, provide progress reports, and contribute to continuous improvement initiatives.
- Stay updated on industry trends, customer service standards, and sales best practices.
ติดต่อKhun Rasikarn Banluesab
Teleperformance Thailand Co., Ltd.
1788 อาคารสิงห์คอมเพล็กซ์ ชั้น 21 ห้อง 2100 ถนนเพชรบุรีตัดใหม่
แขวงบางกะปิ เขตห้วยขวาง กรุงเทพมหานคร 10310