รายละเอียดงานProofreading and Call Monitoring:
-Ensure reports (A/C and OPS) are clear, consistent, complete, and correct.
-Correct spelling, grammar, style, and layout to maintain professionalism.
-Verify pictures in reports are correctly stamped, resized, and captioned.
-Monitor Verification Specialists (VSPs) to ensure they follow standard scripts and maintain courtesy in phone calls.
-Evaluate the technical quality of calls, ensuring clarity, absence of noise/echo, and other impairments.
Quality Control, Compliance, and Data Privacy:
-Conduct internal audits to ensure adherence to company policies and procedures.
-Check the comprehensiveness of media searches and reports.
-Review and improve the quality of Executive Summaries.
-Analyze internal/external complaints and work with departments for resolution.
-Implement and maintain data protection policies in compliance with the Personal Data Protection Act (PDPA).
-Ensure personal data protection practices are properly implemented.
-Prepare for and manage external audits.
-Coordinate improvement actions related to internal/external incidents.
-Monitor and ensure compliance with quality, anti-bribery, information security, and data privacy standards.
-Act as a liaison to facilitate access to documents for regulatory bodies.
Documentation:
-Assist in the development of policies, SOPs, and work instructions aligned with ISO standards and regulations.
-Ensure all documentation is up-to-date and compliant with company standards.
Coaching and Training:
-Provide induction training for new hires to ensure proper onboarding.
-Conduct monthly coaching sessions to update and refine the skills of VSPs and Analysts.
Collaboration with Operations and Other Functions:
-Work closely with the EBS Production Manager and OPS department to ensure smooth operations.
-Collaborate with HR for coaching and training-related matters.
-Partner with IT to ensure necessary hardware and tools are available.
-Work with Sales for gather client feedback
ติดต่อฝ่ายทรัพยากรบุคคล
Integrity Thailand Ltd.
10/142 (1502B), 15th Floor, The Trendy Office Building Soi Sukhumvit 13,
แขวงคลองเตยเหนือ เขตวัฒนา กรุงเทพมหานคร 10110
สถานที่ปฏิบัติงานAdvisory to Head of Quality and Compliance & Development:
-Regularly report on improvements in skills and performance.
-Develop and implement quality assessment tools (e.g., Prisma Quality module).
-Support quality management initiatives to ensure measurable productivity and performance in line with company standards.
แขวงคลองเตยเหนือ เขตวัฒนา กรุงเทพมหานคร