รายละเอียดงาน•Perform Daily IT Operation Tasks and system health checks.
•Be responsible for IT infrastructure service covering network/switches, security/firewall, personal computers, printers, internet connectivity, voice, computer operations, end-user computing facilities, data storage and server administration. Ensure the ongoing operations, availability and stability for infrastructure.
•Work on IT infrastructure projects, IT BCP coordination, production incident, installation and maintenance of equipment
•Perform trouble shooting and provide solution to network and server equipment components that includes routers, switches, firewalls, servers, computer operating systems in various office locations.
•As a coordinator and maker role for IT Infrastructure team on the information security process and assignment.
•Solicit IT infrastructure requirements from business and develop requirement documents.
•Liaise with Head Office teams and local vendors/ suppliers on new infrastructure set up, include provide technical support, procurement, maintenance and invoicing documentation.
•Provide technical expertise for 1st line IT Helpdesk support staffs, sharing technical knowledge
•Ownership on IT Infrastructure Incident and Change Management
•Create and maintain operation procedure manuals
•Ensure deliverables comply with policies, methodologies, procedures and standards
•Required to work on non-office hours occasionally and on support calls