รายละเอียดงานOperation support role is the role responsible to support operation team on daily operation to ensure of smooth operation and support to operation team. Example of the task assigned: Extract of operation report and ensure sellers are following the KPI, report or take immediate action to solve an issue, supporting on enquiry from seller, and ensure of on time bills payment.
For this role the agent will be responsible for:
-Support of inquiry from internal and external parties
-Ensure of performance within KPI
-Solve and report of operational blockers
-Process bills payment
-Operational report extraction and basics operation performance