รายละเอียดงาน- Research and analyze data and continuously monitor marketing and competitive trends to identify opportunities for expanding the market.
- Develop and foster strong relationships with customers and relevant stakeholders to facilitate efficient business operations.
- Providing accurate information, advice, and assistance to customers
- Liaise between customer and service resolving customer issues and complaints effectively and escalating complex or unresolved issues to the appropriate team
- Update service records, customer information, and service history in the system.
- Schedule repair appointments with technicians and follow up on job completion.