รายละเอียดงาน- Provide expert technical support for hardware and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance.
- In the area of specialization, supporting regular system maintenance update and monitoring to ensure the reliability, security and efficiency of IT infrastructure.
- Respond promptly to incidents, manage ticket queues, and follow up to ensure issues are resolved according to SLAs, minimizing impact on business operations.
- Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction.
- Maintain detailed documentation of support activities, software and system configurations, and changes, and generate reports on system performance and support metrics.
- Work closely with other IT team members, departments, and external vendors to coordinate support efforts, share knowledge, train IT support specialists, and implement improvements.
- Stay current with emerging technologies, industry trends, and best practices, continuously seeking opportunities to enhance technical skills and improve support processes.
- Responsible in IT procurement tailored to regional needs, managing and executing the IT purchasing function at the regional level to ensure efficient acquisition and delivery of technology solutions that align with specific standards and business objective.
วิธีการเดินทางสาขาสุขุมวิท 64
BTS สถานีปุณณวิถี(สุขุมวิท 64) ทางออก 4
รถประจำทาง สาย 2,23,25,38,46,48,ปอ.507,ปอ.508,ปอ.511,132
สำหรับตำแหน่งประจำที่บางนาตราด กม.22
รถประจำทาง สาย 365