รายละเอียดงานCustomer Support & Communication
- Managed daily communications via email and phone with suppliers and internal teams across Japan, Singapore, Malaysia, China, Taiwan, and the local factory in Lamphun.
- Identified customer needs and delivered suitable service solutions with a focus on satisfaction.
- Negotiated effectively to achieve win-win outcomes for both company and clients.
- Conducted on-site customer visits to address and resolve operational concerns.
Delivery & Logistics Control
- Processed order entries and monitored on-time deliveries while regularly updating customers on order status.
- Coordinated with production teams to expedite shipments and reduce lead times.
- Arranged international shipments by working closely with suppliers, freight forwarders, and customs brokers.
- Adjusted or canceled delivery schedules based on customer requests.
- Tracked and analyzed delivery performance, reporting monthly KPIs to leadership.
Stock & Inventory Management
- Uploaded and tracked sales forecasts and delivery plans to align with customer demand.
- Analyzed market trends to proactively manage stock levels and avoid overstocking or shortages.
- Reported stock status, including slow-moving and obsolete inventory, and proposed actions accordingly.
- Coordinated with warehouse teams for inventory checks and initiated scrap proposals when needed.
System Operation & Analysis
- Performed daily operations using internal ERP systems to support procurement and supply chain activities.
- Conducted basic market and supply analyses to support strategic planning.
- Collaborated across departments and with external partners to ensure smooth workflow and aligned goals.