รายละเอียดงานWe are seeking a highly motivated and enthusiastic Client Services Executive to join our dynamic team at StashAway. As a Client Services Executive, you will play a crucial role in delivering exceptional customer service and building strong relationships with our valued clients, upholding the highest standards of care when handling their queries.
Key Responsibilities:
- Customer Support
- Serve as the first point of contact for clients, providing support, addressing inquiries, and resolving issues to ensure a positive client experience.
- Deliver above-and-beyond customer experiences across various platforms (LINE, phone, email, social media).
- Guide new clients through the setup process, helping them understand our products and services.
- Ensure a smooth onboarding process for new customers to deliver a great first impression.
- Support clients on utilising transactional workflows and platform functionality through clear, tailored guidance.
- Account Management
- Assist customers with updating account information, ensuring accuracy and security.
- Ensure compliance with industry regulations and maintain a thorough understanding of relevant SOPs.
- Internal Collaboration
- Act as the voice of the customer within the organization, providing insights to enhance products/services.
- Facilitate open communication with teams to resolve issues rapidly.
- Stay updated on industry best practices and suggest process improvements.
Projects You Might Work On:
- Develop clear and client-friendly communications (verbal and written) to simplify complex information for broad audiences.
- Coordinate with a cross-functional team to resolve issues for clients.
- Contribute to process enhancement projects under senior's lead.