รายละเอียดงาน- Gain and Maintain knowledge of assigned customer’s technical and business environment.
- Document and verify reported problems. Troubleshoot and resolves utilizing all available tools, resources and
documentation. Engage additional resources when necessary.
- Provide effective and consistent communication to management, peers and account team in support of customer.
- Take ownership for front line and support to customers.
- Working knowledge of main company product and strategy.