รายละเอียดงานThe Service Engineer/Technician for Automation Machines is responsible for maintaining, repairing, and providing technical support for automated machinery installed in industrial environments. This role involves diagnosing issues, troubleshooting mechanical, electrical, and software problems, and optimizing machine performance. The technician/engineer will also provide guidance and training to customers on machine operation and maintenance.
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Key Responsibilities:
•Install, inspect, maintain, and repair automation machines both on-site and remotely.
•Diagnose and troubleshoot mechanical, electrical, and software-related issues in automation machinery.
•Perform calibration and configure machine parameters for optimal performance.
•Provide customer training and consultation on machine operation and preventive maintenance.
•Collaborate with design engineers, support teams, and customers to enhance machine efficiency.
•Document maintenance records, report issues, and suggest improvements to relevant departments.
•Respond to customer service requests and provide technical support according to SLA (Service Level Agreement).
•Ensure compliance with safety standards and customer-specific requirements.
•Stay updated on the latest automation technologies and industry trends.