รายละเอียดงานScope of work
• Responding promptly to incoming incidents and requests via calls and emails
• Log incidents and requests on ticket tools with the right category defined in the system
• Prioritizing actions and escalations by problem severity and business impact to 1st Tier or relevant teams as necessary
• Coordinating with other technical teams to address network outages and performance issues.
• Ensure all tickets are managed and proactive within the defined customer SLA
• Ensure all inquiries are correctly and consistently logged in the ticket system and escalate the incident to 1st Tier & 2nd Tier engineer support.
• Other tasks as assigned
คุณสมบัติผู้สมัคร - Bachelor’s degree in Business Computer, Computer Engineering, Computer Science, IT, or related fields.
- At least 1-3 years of working experience in Service Desk / IT Helpdesk / Network Engineer /Technical Support
- Excellent communication skills and problem-solving skills
- Knowledge of Telecom, Router, Switch, Firewall, Wifi, Network Monitoring tools
- Knowledge of Microsoft O365, Cloud platform, Email, Server, Storage
- Experience in Ticket system for customers
- ITIL knowledge (would be an advantage)
- Good communication skills in both Thai & English
- Good service minds, Good Mindset
- Quick learner, High responsibility, Self-motivated, Excellent team spirit
- Flexibility in work schedule
วิธีการสมัคร- Pls send an updated CV with recent photo to Email
- สมัคร ผ่าน JobThai (Click Apply Now)
ติดต่อKhun Somchai
Vanness Plus Consulting Co., Ltd.
98 North Sathorn Rd., Sathorn Square Office Tower,37th Floor
แขวงสีลม เขตบางรัก กรุงเทพมหานคร 10500
สถานที่ปฏิบัติงานแขวงห้วยขวาง เขตห้วยขวาง กรุงเทพมหานคร