Sep 22, 2020

Customer Service Supervisor - Lab Chemicals & Consumables

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Huai Khwang, Bangkok

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number of positions icon1
-Supervising a team of customer service staffs and work with them to make sure they abide by all company policies and procedures. -Provide product information to customers and sell company products both up-selling and cross-selling. -Assist in handling incoming service call inquiries and to solve customer complaints responsively. -Prepare quotation, issue sale order and all relevant supporting documents to serve customer order completely. -Assist in developing & training customer service team, technical sales and service skills. -Coordinate with logistic team informing order status to customers. -Prepare and analyze report related to customer service management and as per line manager commands. -Working closely with Manager to manage all aspects of the customer service team to ensure smooth customer center operations (line, call, fax, Facebook and email) and that key KPI targets are met. -Enter and ensure update customer information in the database -Conduct and manage customer satisfaction survey. Analyze areas for improvement and work with manager to improve customer service operation process and continuously seek moment to create WOW experience for customers. -Prepare and check daily order fulfillment report. -Prepare and monitor case registration. Assist manager in resolving case complaints. -Perform any other duties as may be assigned.
  1. Bachelor degree in Science. Major in Chemistry, Biotechnology or related filed would be an advantage. You must have back ground in science as our products are highly technical.
  2. Minimum of 5 years professional experience in customer service, sale coordinator or sales function.
  3. Candidate must be computer literate and strong using MS Office especially MS Excel skill is required, be able to do pivot report, create dashboard and different types of data visualization.
  4. LOVE to serve others and able to handle different types of people characters. Strive for perfection. Continuously seek for area of improvements
  5. Good command English verbal and written communication skills.
  6. Able to multi-task and has high attention to detail.
  7. With good analytical and problem-solving skills.
  8. Has the ability to quickly adjust to processes and information changes and can work under pressure.
  9. Strong interpersonal skills; ability to work independently as well as be a contributing member of the team.
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คุณเฉลิมรัฐ เกิดลอย
บริษัท เอเพกซ์ เคมิเคิล จำกัด
โทรศัพท์ : 081-736-6099
อีเมล : (อีเมลนี้ใช้สำหรับการติดต่อและสมัครงาน)
แฟกซ์ : 02-038-0099
เว็บไซต์ :
Bang Kapi Huai Khwang Bangkok
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