Best Logistics Technology (Thailand) Co.,Ltd.

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รับสมัครด่วน

May 2, 2024

CS Specialist-Chinese Speaking

Location

Bang Phli, Samut Prakan

Salary

25,000 บาท ตามประสบการณ์

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Job Descriptions

₋ To handle customer’s tracing services or assist Contact Centre team handling overflow incoming calls ₋ To settle a difficult calls/complaints or any exceptional service requests from both partners and customer. Take a recovery action to meet customer/partner’s expectation and satisfaction ₋ To process any exceptional service requests from both partners and customer including x-border Chinese customers ₋ To daily monitor your own performance report and workload and take any action to keep up the standard and no backlog incurred ₋ To process claim for x-border parcel - To handle admin & purchase function for CS Dept. ₋ To prepare monthly report as required by supervisor

Qualifications

Bachelor degree in any field
Minimum Chinese Proficiency Test (HSK - 5)
Having at least one year of experience in logistic, express service, or Customer Service field.
Attention to detail, accuracy, goals focus and forward thinking
Self-motivated, enthusiastic, flexible, adaptable, and embrace to change
Good command in oral and written communication skill, especially in listening skill
Ability to solve problem and suggest conflict resolution
Ability to follow procedure, rules and regulations
Ability to work under high pressure with strong stress management technique
Ability to think on your feet and understand complex issue quickly and professionally
Possess negotiation and interpersonal skills
Able to work under high pressure and dynamic working environment
Positive attitude toward change
Hard working and high flexibility and can work 6 days/week