บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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รับสมัครด่วน

May 16, 2025

Service Desk (English Skill)

Location

Pathum Wan, Bangkok

Salary

18,000 - 20,000 THB

Vacancies

Hybrid Work

Online Interview

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Job Descriptions

- Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies. - Logging and Tracking the details of customer requests and problems as tickets. - Identify the types, categories, severity, and urgency of the ticket. - Provide technical/non-technical phone support to customers. - Provide remote support and/or remote maintenance to customers. - Control and follow up customer tickets in order to comply with customers Service Level Agreement. - Identify the ticket from customers as Maintain or non-Maintain based on customers contracts. - Act as a further escalation point for unresolved or escalated calls; Route customer tickets to proper teams to follow up and handle (both internal and external) including tracking the status of tickets until closure. - Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA. - Provide report to customer upon requests. - Maintain and/or Update customer information in the Service Desk System. - Participate and assist in driving knowledge management process. - Others as assigned by Project Manager/Team lead *Can communicate in English* *Hybrid Work* WFH 3 Office 2

Qualifications

Male or Female, age not over 30.
Bachelor's Degree in Computer Science, Information Systems, or IT related fields.
1-2 years experience in IT helpdesk or Customer Service area.
Able to understand customer contracts, Service Level Agreement, and Scopes of work.
Basic knowledge of Computer Hardware, Windows 10, and O365.
Good Troubleshooting skills and Service mind.
Good English communication skills.
Able to work under pressure and time constrain.
Able to work in shift and overtime.
Contract 1 Year (renewable)