Contact Center (Assistant Manager - Manager)

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BTS Chit Lom, Phloen Chit

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Job Descriptions

- Manage, Motivate, and Supervise contact center team to ensure achieve KPI target, team performance and customer satisfaction. - Able to handle any unforeseen or complaint cases and making concise decision to solve the problem. - Responding efficiently and accurately to customers based on provided information and procedures from multi-channels in timely manner based. - Able to perform on cross-function working for all issues related such as updated promotion campaigns, events, data sharing, vendors, after sales services, etc. - Able to provide and analyze the statistical data report directly to managers and solve day to day work smoothly and meet with standard setting. - Monitoring and Handling customer’s feedback on social media and other channels to ensure positive brand reputation.

Qualifications

Minimum 5 years experiences for contact center / customer service (Experiences in Real Estate business is a plus)
Fluent in English communication and writing skills.
Good problem solving and Strong analysis skill.
Service mind and Leadership skills.
Digital Savvy and Familiar with voice and non-voice Ticket Management System
Able to work in shifts (8.30 – 17.30 / 9.30 – 18.30) and holiday. (5 days / week)
Can-Do attitude and Well-emotional management