DHL eCommerce Solutions (Thailand) Co., Ltd.

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รับสมัครด่วน

May 20, 2024

Call Center (English Skill)

สถานที่ปฏิบัติงาน

BTS Phloen Chit

เงินเดือน

ไม่ระบุ

อัตรา

1 อัตรา

สมัครงาน

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Job Descriptions

• Handle and solve the incoming customer requests / queries via multiple channels; email, Call or Chat and provide appropriate solutions in a timely manners. • Identify and assess customers’ need and liaise with relevant stakeholder to provide customers a prompt support and useful information with exceptional customer experience. • Resolve customer issues by leveraging skills and knowledge, also provide accurate, valid and complete information by using the right methods / tools. • Deliver main Customer Service KPIs (Productivity and Quality Target) • Ensure customer satisfaction and provide professional customer support and follow company’s communication procedures and guidelines.

Qualifications

Bachelor’s Degree in related field
1 – 3 years of experience in a Customer Service or Call Center environment is an advantage
Fresh graduate or non – related experience with learning agility is also welcome
Good command in both Thai and English
Proficiency in Microsoft Office Outlook, Word, Excel and PowerPoint
Able to talk and type simultaneously.
Good team player with strong communications and interpersonal abilities
Excellence customer handling and problem-solving skill with service mind
Ability to work in shift.