Jun 6, 2024

Customer Representative

สถานที่ปฏิบัติงาน

Chatuchak, Bangkok

เงินเดือน

20,000

อัตรา

สมัครงาน

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Job Descriptions

Overview: We are seeking a dynamic and results-oriented Customer Service and Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service while also driving sales to meet company goals. This dual role requires excellent communication skills, a strong sales acumen, and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities: - Be present in the main Reception area at all times, other than during designated break periods, in order to welcome visitors, students, parents, contractors and visitors - Respond to customer inquiries via phone, email, and chat in a timely and professional manner. - Provide accurate information about products and services. - Resolve customer complaints and issues efficiently, ensuring customer satisfaction. - Maintain customer records by updating account information. - Provide high quality administrative support and assistance, when required, to the Director of Boarding - Follow up with customers to ensure their needs are met and to encourage repeat business. - Identify and pursue new sales opportunities through outbound calls and follow-up on leads. - Upsell and cross-sell products and services to existing customers. - Meet and exceed individual and team sales targets. - Provide product recommendations based on customer needs and preferences. - Track and report on sales performance and customer feedback.

Qualifications

Must have strong command of both Thai and English (verbal and written)
Strong communication skills
Customer service mindset: be polite and professional when communicating with clients who may be demanding or upset
Attention to detail & Problem Solving Skills are must
Basic computer skills such as Google workspace, Canva, Microsoft Office, CRM Software
Previous experience in Customer Service and Sales Department
Ability to multitask and prioritize effectively
Be positive, engaging and welcoming to all visitors to the school
Be flexible in their approach to work and enjoy working as part of a team and closely with the Supervisor
Excellent organizational skills and Service mind
Ability to deal tactfully and confidently with telephone callers and visitors.