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May 8, 2024

Customer Service and Public Relation Manager

สถานที่ปฏิบัติงาน

BTS Bang Chak, On Nut

เงินเดือน

65,000 บาท

อัตรา

สัมภาษณ์งานออนไลน์

สมัครงาน

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Job Descriptions

• Customer Support: Provide prompt and courteous assistance to customers regarding inquiries, complaints, and service requests related to heavy machinery, services, and spare parts • CRM Utilization: Utilize Customer Relationship Management (CRM) software to record and track customer interactions, ensuring accurate and up-to-date customer profiles and histories • Customer Satisfaction: Focus on maintaining a high level of customer satisfaction by resolving issues promptly, exceeding expectations, and proactively addressing customer needs • Work Relations with Clients: Build and nurture strong working relationships with clients, understanding their unique requirements and preferences. Serve as the primary point of contact for client communications • Problem Solving: Troubleshoot and resolve customer issues, including equipment breakdowns, delays, and service requests. Collaborate with internal teams to ensure timely issue resolution • Client Feedback: Gather and compile client feedback, suggestions, and complaints to relay valuable insights for product and service improvements • Public Relations Events: Plan and coordinate public relations events, press conferences, and media interviews as part of the broader communication strategy • Marcom Activities: Oversee marketing communication (Marcom) activities, ensuring consistent and impactful messaging across various marketing channels • Company Image: Manage and enhance the company's image and reputation by implementing proactive public relations efforts and crisis management plans when necessary • Stakeholder Engagement: Engage with all stakeholders, including customers, partners, government entities, and the media, to strengthen relationships

Qualifications

Male or Female, Age 35 - 50 years
Bachelor / Master degree in marketing, communications, public relation or a related field
10+ years of experience in customer service, preferably in the heavy machinery sector
Excellent communication and interpersonal skills
Empathetic and patient attitude when dealing with customer inquiries and concerns
Proficiency in using CRM systems to manage customer interactions
Strong problem-solving abilities and attention to detail
Ability to work effectively under pressure and meet deadlines
Customer-centric mindset with a focus on delivering exceptional service