PERSOLKELLY HR Services Recruitment (Thailand) Co., Ltd.

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รับสมัครด่วน

Apr 26, 2024

Customer Care Associate @MRT Rama 9 (Contract 1 Year) || TC

สถานที่ปฏิบัติงาน

Huai Khwang, Bangkok

เงินเดือน

20,000 - 25,000

อัตรา

สมัครงาน

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Job Descriptions

- Provide 1st level general support pre-sales and post-sales, telephone, mail, chat and online cases management to customers and partners or assure a proper escalation to the 1st level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self-service tools. - Responsible for answering incoming telephone calls, e-mails, web base and online cases management tickets and prioritizing customer’s support needs. - Order Management: manage requests related to orders in cooperation with Replenishment and Logistic team. - Provide support to the customers for commercial and logistic returns product. - Provide support to the customers for solving the logistic and commercial complaints. - Proactive information communication. - Complete documentation and follow up on all commitments and customer details. - Actively create/modify knowledge database. - Collaborate with Marketing on pricing requested. - Ongoing proactive research and learning about new products, technologies and applications. - Participate in the interaction centre’s continuous improvement process. - Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

Qualifications

Good and positive attitude with strong Digital mind set.
Education: bachelor’s degree preferred.
Experience: if bachelor’s degree in place, 1 – 2 years of experience are requested.
Fluent in English and the country that he/she supports language.
Previous experience in customer support or sales is desirable.
Working electrical knowledge an advantage.
Ability to multitask (logging queries while speaking or chat with customers).
PC skills (Microsoft, Windows, ERPs).
Basic aptitude for learning technical concepts essential.
Excellent interpersonal, communications and time management skills.
Ability to work on own initiative, but also as part of a team.
Strong verbal and written communication skills are required.
Flexible and having the ability to learn quickly.
Previous CRM experience an advantage.