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Bitkub Online Co., Ltd

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May 9, 2024

Customer Support Associate

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mrt iconMRT Queen Sirikit National Convention Centre
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number of positions icon25
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Job Descriptions
For Candidate Privacy Policy, please follow at https://careers.bitkub.com/privacy Responsibilities: - Respond to customer queries in a timely and accurate way, via phone, email, and live chat. - Identify customer needs and help customers use specific features. - Maintain quality service while ensuring continuous productivity contribution. - Follow up with customers to make sure that their concerns, including technical issues, are well addressed. - Follow up on updates to our internal databases, SOPs, policies, and technical information. - Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users) - Share feature requests and effective workarounds with team members. - Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services. - Assist in the training of new customer support agents on occasion.
Qualifications
  1. Bachelor’s degree in any field.
  2. New graduates are welcome.
  3. Customer-centric mindset means focusing on providing a positive customer experience.
  4. Strong verbal and written communication skills in both Thai and English.
  5. Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
  6. Comfortable working in a fast-paced, ambiguous environment.
  7. Ability to prioritize and manage multiple responsibilities.
  8. Ability to remain calm and maintain patience during difficult client interactions.
  9. Flexible working hours, working days (holidays), and ability to work on shifts.
How to apply
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Contacts
People Team
Bitkub Online Co., Ltd
2525, FYI Tower 2, 11th floor, Unit 2/1101-2/1107, Rama 4 Road
Khlong Toei Khlong Toei Bangkok 10110
Tel. : 02-032-9555
Email : bik_01@trustmail.jobthai.com (Email for job application & inquiry)
Location
Khlong Toei Khlong Toei Bangkok
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