May 17, 2024
Operation Manager/Assistant Manager - BPO (35-80K)
สถานที่ปฏิบัติงานMin Buri, Bangkok
เงินเดือน35,000 - 80,000
อัตรา2
รับเฉพาะใบสมัครภาษาอังกฤษเท่านั้น
สัมภาษณ์งานออนไลน์ สมัครงาน
Job Descriptions
Job Description
● Implement BPO management principles, structure, workflow and processes
● Responsible for managing LOB operations and client based KPIs (quality, staffing, service level and billable
hours)
● Assess and adjust operations / procedures in response to real-time changes
● Oversees daily LOB activities (hiring, facility requirement, assets, etc)
● Continued supervision of team members (assigned work, training, problem solving, client concerns) to
optimize productivity and performance
● Host internal - external business review regularly to present performance, communicate insights to ensure all
concerns are addressed
● Develop, manage and maintain team productivity goals vs dept standards
● Participate in cross-functional meetings to review operational support information, define action plans that
resolve issues and drive improvement
● Create consistency in performance and processes across multiple market with TLs development through
coaching and development plansBachelor Degree or Higher in any discipline
Qualifications
- Bachelor Degree or Higher in any discipline
- 2+ years experience as Asst. Manager / Operations Manager in BPO industry
- Preferably has managed content moderators / team leads before
- Managed at least 150 FTEs across multiple markets.
- Proven track record of meeting and delivering targets and commitments.
- Good English communication (C2 Proficiency)
- Strong managerial, critical thinking and problem solving skills
- Strong analytical and decision making skills
- Proficient in Google Suite and online collaboration tools
BenefitsSee all Benefits.
How to apply
-JobThai
-Email
Contacts
คุณบอล
บริษัท ทาเลนท์ เวนเจอร์ จำกัด
Tel. : 02-114-1524#300
Email : talentventure_18@trustmail.jobthai.com (Email for job application & inquiry)
Location
Min Buri Min Buri Bangkok
Application Methods
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