JobThai
รับสมัครด่วน
Dec 13, 2024

Operation Manager/Assistant Manager - BPO (35-80K)

pin locationสถานที่ปฏิบัติงาน
pin location

Min Buri, Bangkok

salary iconเงินเดือน
salary icon35,000 - 80,000 THB
number of positions iconอัตรา
number of positions icon2
english apply iconรับเฉพาะใบสมัครภาษาอังกฤษเท่านั้น
online interview iconสัมภาษณ์งานออนไลน์
สมัครงาน
Job Descriptions
Job Description ● Implement BPO management principles, structure, workflow and processes ● Responsible for managing LOB operations and client based KPIs (quality, staffing, service level and billable hours) ● Assess and adjust operations / procedures in response to real-time changes ● Oversees daily LOB activities (hiring, facility requirement, assets, etc) ● Continued supervision of team members (assigned work, training, problem solving, client concerns) to optimize productivity and performance ● Host internal - external business review regularly to present performance, communicate insights to ensure all concerns are addressed ● Develop, manage and maintain team productivity goals vs dept standards ● Participate in cross-functional meetings to review operational support information, define action plans that resolve issues and drive improvement ● Create consistency in performance and processes across multiple market with TLs development through coaching and development plansBachelor Degree or Higher in any discipline
Qualifications
  1. Bachelor Degree or Higher in any discipline
  2. 2+ years experience as Asst. Manager / Operations Manager in BPO industry
  3. Preferably has managed content moderators / team leads before
  4. Managed at least 150 FTEs across multiple markets.
  5. Proven track record of meeting and delivering targets and commitments.
  6. Good English communication (C2 Proficiency)
  7. Strong managerial, critical thinking and problem solving skills
  8. Strong analytical and decision making skills
  9. Proficient in Google Suite and online collaboration tools
How to apply
-JobThai -Email
Contacts
K.Numtarn
บริษัท ทาเลนท์ เวนเจอร์ จำกัด
Tel. : 02-114-1524#500
Email : talentventure_18@trustmail.jobthai.com (Email for job application & inquiry)
Location
Min Buri Min Buri Bangkok
Application Methods
Apply Now
Apply by sending JobThai resume.
Upload Files
Apply by uploading resume, portfolio, etc.
Send Email
Apply by sending email.
Easy Form
Apply by filling your brief profile in the form.
งานอื่น ๆ ของบริษัทนี้
Office Hours: Monday-Friday 8:30-18:00For more information: support@jobthai.comAdvertising: sale@jobthai.comFax: 02-480-9988
THiNKNET Co., Ltd. (Head Office)323 United Center Building, 6th Floor, Room 601, Silom Road, Silom, Bangrak, Bangkok 10500
JobThai has only one website. In no case, we have an affiliate, agent or appointee. Please do not rely on any other website, email, telephone, SMS or other contacting channel. If it is a case, we will prosecute under a lawsuit in the upmost as allowed.
Copyright © 2024 THiNKNET Co., Ltd. All Rights Reserved. | Terms of Service | Privacy Policy | Cookie Policy | Disclaimer