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HOYA LAMPHUN LTD.

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Apr 29, 2024

Customer Quality Specialist Engineer

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Mueang Lamphun, Lamphun

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Job Descriptions
Role Overview This position is responsible for handling of ROW (Rest of the world, except Japan) Customer Feedback/Complaints, ensures that customer feedback is processed in accordance with the Quality Management System (QMS), perform complaint investigation, trends customer complaints, monitors/reports product performance in the field. Duties and Responsibilities • Responsible for the tracking and receiving of complaint return products from Logistic team. • Perform timely complaint investigations for alleged defective products distributed globally (except for Japan). • Prepare investigation reports for customer complaints and communicate with region QA team on the investigation status, as necessary. • Improve efficiency of customer feedback processes and activities • Perform issue review and determine on CAPAs issuance as necessary, drive data and root cause analysis, and drive for resolution on corrective actions and/or preventive actions to be implemented. • Perform trend, monitor, and report product performance in the field. • Verify and provide the Device History Record for other region (JP) complaint investigation, as necessary. • Perform product performance testing (e.g., product release testing, reliability testing, usability testing) • Support sales team on customer complaint issues. • Representative for QMS Internal Auditor if needed. • Execute projects as directed by supervisor • Performing FT-IR, SEM/EDX, ICP-MS analysis • Conduct follow-up on complaints from ROW. • Training new employee as a part of QA SOP/WI
Qualifications
  1. Degree in Engineering/Science in related field.
  2. At least 2-3 years experience in a medical device manufacturing environment and in another manufacturing environment which compliance to international industrial standards such as ISO9001, IATF16949 (ISO/TS16949).
  3. Familiar with statistical analysis/tools, and equipment/process qualification.
  4. Excellent verbal, written communication in English and detail oriented.
  5. Be able to lead constructive debate about product quality with co-workers.
  6. People skills, project management skills and analytical skills.
  7. Able to work within an international environment.
  8. Knowledgeable in ISO 13485 or 21 CFR820 requirements.
  9. Familiar with visual and measurement equipment such as digital vision scopes, calipers and gages, tool makers’ microscopes.
BenefitsSee all Benefits.
How to apply
- Click Apply Now via JobThai.com - Apply by Email - Send Application by Mail **** Out of an abundance of caution due to the concerns surrounding the current situation with the Coronavirus (COVID-19), we will be conducting our hiring process completely virtually. That means that all interviews and onboarding activities will be held online or over the phone. The health of our employees and candidates is our main priority and we hope you will forgive any inconvenience that may arise from this non-conventional approach. While the day-to-day approach has changed a bit during this time, our commitment to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever. ******
Contacts
Khun Natthaporn
HOYA LAMPHUN LTD.
75/2 Moo 4 Tambol Banklang, Muang Lamphun 51000 Thailand
Tel. : 053-582-484 ext.106
Email : hoya_284@trustmail.jobthai.com (Email for job application & inquiry)
Fax : 053-552-217
Location
Ban Klang Mueang Lamphun Lamphun
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