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Bitkub Online Co., Ltd

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May 2, 2024

Customer Protection Manager

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Job Descriptions
- Deliver and enhance fraud prevention strategy for the prevention or minimization of fraud risks - Establish the vision for fraud mitigation at Bitkub, and lead a team focused on preventing fraud and money laundering - Oversee the hiring and training of customer protection personnel to ensure an effective team - Set customer protection team policies, procedures, and objectives - Ensure team members of a fraud investigation unit maintain a high level of integrity in performing job duties - Collaborate cross-functionally with engineering, product, compliance, and operations to make sure that the fraud systems and tools are effective and efficient in detecting potential risks - Assist the operation teams in managing fraud events and ensuring proper/timely escalation Identify relevant emerging risks and fraud-related trends - Create education and training materials for employees and customers on common fraud trends and techniques Maintain records of all investigative operations and the analysis results
Qualifications
  1. Bachelor’s degree in any related field
  2. Minimum 3 years of experience in fraud-related role
  3. Minimum 2 years of experience in management level
  4. Strong English and Thai communication skills
  5. Able to manage multicultural and diverse teams
  6. Strong understanding of training or operations development tools and concepts
  7. Solid foundation in data analyzation, root cause, and learning-need analysis by using various data sources
  8. Strong mindset in people development
  9. Project management and planning skills
  10. Strong mentoring, prioritizing, task-delegate, and coaching skills
  11. Strong leadership qualities with excellent communication and interpersonal skills
How to apply
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Contacts
People Team
Bitkub Online Co., Ltd
2525, FYI Tower 2, 11th floor, Unit 2/1101-2/1107, Rama 4 Road
Khlong Toei Khlong Toei Bangkok 10110
Tel. : 02-032-9555
Email : bik_04@trustmail.jobthai.com (Email for job application & inquiry)
Location
Khlong Toei Khlong Toei Bangkok
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