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Bitkub Online Co., Ltd

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May 9, 2024

Operations Manager

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Job Descriptions
- Oversee daily operations duties including but not limited to processing transactions, account verifications, and overall customer support. - Work closely with the COO, determine values and mission, and plan for short and long-term goals. - Supervise operations team to ensure operational excellence and excellent customer services. Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure. - Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team. - Determine staffing requirements, work assignment and schedules for side projects. Generate operations reports for COO and management as needed. - Develop and maintain operational procedures and guidelines for the team. - Communicate all operating policies and/or issues at team meetings. Address operational issues and concerns in a timely fashion. - Evaluate current operational strategies and recommend improvements. - Collaborate with cross-functional teams in improving the operational tools and systems. - Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations.
Qualifications
  1. Bachelor’s degree in any related field.
  2. Minimum 5 years of experience in Customer Experience or related functions in management level.
  3. Strong English communication skill.
  4. Able to manage multicultural and diverse teams.
  5. Strong understanding of training or operations development tools and concepts.
  6. Solid foundation in data analyzation, root cause and learning-need analysis by using various data sources.
  7. Strong mindset in people development.
  8. Project management and planning skills.
  9. Strong mentoring and coaching skills.
How to apply
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Contacts
People Team
Bitkub Online Co., Ltd
2525, FYI Tower 2, 11th floor, Unit 2/1101-2/1107, Rama 4 Road
Khlong Toei Khlong Toei Bangkok 10110
Tel. : 02-032-9555
Email : bik_05@trustmail.jobthai.com (Email for job application & inquiry)
Location
Khlong Toei Khlong Toei Bangkok
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