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Bollore Logistics (Thailand) Co., Ltd.

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May 3, 2024

Customer Care Agent

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Bang Phli, Samut Prakan

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Job Descriptions
Customer Care Agent is responsible for responding to customer inquiries, resolving customer issues, and ensuring overall customer satisfaction. - Provide help and advice by answering online and offline questions related to the usage of customer’s products, order status, order tracking, specifications, new promotions, prices, sale channels, placing order, manage online order etc. - Responsible handling all platforms through chat, email, phone call, Line, Social media channels - Handle and resolve consumer's complaints with professional manner and adhering to Company policy and procedures as all times. - Be able to handle case in public area and able to identify and escalate the questions, issues or complaints to the right person and contact to consumer with solution. - Keep records of customer interactions and transactions, such as inquires, comments, complaints and actions taken. - Upsell and support all projects to drive revenue growth in the future. - Achieve sales targets and outcomes within schedule. - Coordinate with third party or outsource. - Attend team meetings and Brand or online meetings where required. - Other general tasks required by Manager from time to time. - Responsible for gaining knowledge from self-learning brand product platforms. - Working with team to ensure readiness on each platform. - Handle with professionalism and empathy following procedure all Alleged product experiences. - Checking documents and keep record in the system in term of receiving Cosmetovigilance case and product quality issue follow local and global guideline. - Handles report and administrative tasks in customer service area as assigned. - Any other responsibilities as instructed by company.
Qualifications
  1. Bachelor degree in any related field
  2. Experience from Airline Industry, Hospitality Industry and Tourism Industry is a plus
  3. Good communication & interpersonal skills
  4. Able to communicate in English
  5. Good communication and communication skills
  6. Good organization and teamwork skills (coordinate with the corporate team)
BenefitsSee all Benefits.
How to apply
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    • Contacts
    ฝ่ายบุคคล
    Bollore Logistics (Thailand) Co., Ltd.
    75/71 Richmond Building 19/F, Sukhumvit Soi 26, Sukhumvit Rd.
    Khlong Tan Khlong Toei Bangkok 10110
    Tel. : 02-261-1920 Ext 10802
    Email : bollore_57@trustmail.jobthai.com (Email for job application & inquiry)
    Fax : 02-261-8335
    Website : http://www.bollore-logistics.com
    Location
    Able to work as Shift Time (10.00-19.00)
    Bang Pla Bang Phli Samut Prakan
    Application Methods
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