May 9, 2024
QA Associate - KYC (6-Month Contract)
สถานที่ปฏิบัติงาน
MRT Queen Sirikit National Convention Centre
เงินเดือนไม่ระบุ
อัตรา6
สัมภาษณ์งานออนไลน์ สมัครงาน
Job Descriptions
Objectives: This role will conduct continual quality assurance checks on investigation and audit file documentation for the purpose of ensuring that the files contain the necessary documentation to meet/exceed the compliance and regulator expectations. Quality control reviews will assure that documents comply with regulations as well as internal quality control practices. QA KYC will plan, coordinate, and assist in the training sessions related to these results with the team. And will also develop processes that measure efficiency, conduct ways to minimize errors, and prevent defects repeatedly. In order to improve performance results and organizational effectiveness. These will be created at the request of and in collaboration with the related team designed.
Responsibilities:
- Maintain and develop internal support and KYC quality standards
- Review a subset of agents’ verification (minimize and prevent the errors etc.)
- Assess support procedure based on internal standards
- Accompany evaluations with meaningful and constructive feedback
- Discuss and explain feedback with agents in regular meetings
- Help agents improve their performance with specific instructions and constant support
- Report support team’s performance to higher-ups
Qualifications
- 1 - 2 years experience in the operations (KYC), fraud management, or related role
- Native in Thai and fluent in English
- Able to work on a flexible 5-on 2-off work schedule
- In-depth understanding of industry standards and company policies
- Good customer, procedure focus, and detail-oriented
- Great team player with the ability to work with others (compromisation)
- Great people skills and ability to communicate (negative) feedback
How to apply
-JobThai
-Email
Contacts
People Team
Bitkub Online Co., Ltd
2525, FYI Tower 2, 11th floor, Unit 2/1101-2/1107, Rama 4 Road
Khlong Toei Khlong Toei Bangkok 10110
Tel. : 02-032-9555
Email : bik_07@trustmail.jobthai.com (Email for job application & inquiry)
Location
Khlong Toei Khlong Toei Bangkok
Application Methods
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