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Bitkub Online Co., Ltd

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May 9, 2024

Cryptocurrency Wealth Management Manager

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mrt iconMRT Queen Sirikit National Convention Centre
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number of positions icon1
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Job Descriptions
Responsibilities: - Provide strategic direction for the Cryptocurrency Wealth Management team, aligning activities with organizational goals. - Develop and implement initiatives to enhance the overall customer experience. - Work closely with and report to the Senior Customer Support Manager, ensuring alignment of Cryptocurrency Wealth Management strategies with broader customer support objectives. - Collaborate on cross-functional initiatives to streamline support processes and enhance overall service quality. - Oversee the team in building and maintaining strong relationships with VIP crypto customers. - Ensure a deep understanding of customers' specific needs,goals, and preferences. - Offer advanced technical assistance and troubleshooting for complex customer issues related to cryptocurrency wallets and trading platforms. - Address escalated security concerns, providing guidance on best practices for safeguarding crypto assets. - Ensure the team is well-versed in internal product features. - Collaborate with relevant departments to provide customers with advanced insights and tailored recommendations. - Oversee the team in assisting customers during market volatility or emergencies. - Provide strategic guidance to help customers make informed decisions and manage risk effectively. - Ensure the delivery of round-the-clock customer support, addressing urgent inquiries. - Coordinate in-person meetings as necessary, excluding customer accommodations. - Lead efforts to build and maintain a robust network of contacts in the cryptocurrency industry. - Explore and evaluate potential customers and partnerships. - Oversee the onboarding process for new VIP customers, ensuring a seamless transition and comprehensive understanding of services provided. - Establish and monitor key performance indicators (KPIs) for the team. - Implement strategies to continuously improve service quality and exceed performance targets.
Qualifications
  1. Bachelor's degree in a relevant field (Finance, Business, etc.)
  2. Extensive experience in cryptocurrency-related roles, particularly in wealth management.
  3. Strong leadership and strategic management skills.
  4. Exceptional customer service and communication skills.
How to apply
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Contacts
People Team
Bitkub Online Co., Ltd
2525, FYI Tower 2, 11th floor, Unit 2/1101-2/1107, Rama 4 Road
Khlong Toei Khlong Toei Bangkok 10110
Tel. : 02-032-9555
Email : bik_10@trustmail.jobthai.com (Email for job application & inquiry)
Location
Khlong Toei Khlong Toei Bangkok
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