1577 Infinite Co., Ltd.

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May 3, 2024

Senior / Sales Associate (Siam Premium Outlet)

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Bang Sao Thong, Samut Prakan

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Job Descriptions

General In the role as a Retail Team, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success. People - Participate in regular trainings to continuously develop - Follow all induction related processes (e.g. Induction Workbook) Product - Continuously increase product knowledge - Follow all provided Collection Training & VM Guidelines - Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment - Support in all merchandise related processes (e.g. deliveries & returns) - Support in all stock take & cycle counts related processes Performance - Be familiar with all company store & individual KPI’s & targets - Follow all provided action plans to improve productivity - Supporting in all operations for loss prevention & stock management - Build & maintain a strong commercial awareness of competitors & local markets Customer Service & CRM - Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers - Establish a customer centric mindset to ensure customer experience - Responsible for CRM data gathering & quality management - Support Store Management in transaction, complaint & return handling Processes & System - Proficient utilization of business systems & latest technology - Follow all company policies (Health & Safety, Store Operations Manual, Global Staff Uniform etc.)

Qualifications

Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry
Passionate & knowledgeable about the brand
Commercial mindset
Excellent communication skills at all levels
Ability to be flexible & adaptable to the need of the business
Willingness to constantly learn & develop
Proficient utilization of business systems & latest technology
High cultural knowledge & awareness
Perceptive of customer needs