LMG Insurance Public Company Limited

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May 2, 2024

English Call Center staff

สถานที่ปฏิบัติงาน

BTS Asok

MRT Sukhumvit

เงินเดือน

ไม่ระบุ

อัตรา

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Job Descriptions

• Provides call center service to both Thai and foreign customers. • Verifies, records, and processes customers’ inquiries in the system (this includes creating a claim, inquiries, feedback and complaints) • Coordinates with onsite-investigation team relating to loss incidents. • Works closely with claims service to help and respond to customers’ queries properly. • Coordinates with related functions for solving the concerned problem and monitoring its solution. • Report to supervisor immediately for unsolved problems. • Be ready to support out-of-scope requests. • Communicates with related staff regarding relative matters. • Retrieves and analyses personal KPIs for performance analysis and plans for achieving those set-up objectives.

Qualifications

A bachelor’s degree in any field.
At least 1 year of experience in Call Center, Customer Service, or related fields.
Strong verbal and written communication skills in English.
Knowledge of customer service practices and principles.
Ability to prioritize and manage multiple responsibilities.
Strong composure under pressure and excellent problem-solving skills.
Be enthusiastic in learning and developing.
Computer literate in Microsoft Office.
Able to work in shifts, including night hours.